fixbg.uk is not built around inflated guarantees. We do not claim to inspect every screw, certify every trader, or remove all risk from building work. What we do is simpler and more realistic: we introduce readers to tradesmen who agree to transparent working, public accountability, and a clear complaints process.
Tradesmen who want work through fixbg.uk apply through the site and agree to the platform terms. Those terms include public accountability, honest customer feedback, and the possibility of suspension if serious complaints are not resolved.
We may decline applications that do not fit the site, the audience, or the standards of communication we need.
Readers contact traders through the site rather than relying on scattered phone numbers and social posts. That gives fixbg.uk a record of the introduction and a clear point of reference if anything later goes wrong.
Some jobs introduced through fixbg.uk may be turned into public project journals, with permission. These journals may include the location area, the customer brief, the scope of work, progress updates, setbacks, completion notes, and final review.
The purpose is not to embarrass anyone. It is to replace vague trust claims with visible evidence of how a job actually unfolds.
After a job is completed, the customer may leave a review in their own words. We do not promise that every review will be glowing. A useful directory is one where good work is visible and disappointing work is also visible.
Where appropriate, the trader may also reply publicly. Read the full reviews policy.
If a customer raises a serious complaint, the trader has 14 calendar days from notification to respond and put the matter right where reasonably possible.
A serious complaint may include incomplete work, abandonment of the job, major deviation from agreed scope, failure to remedy a material defect, or conduct that causes serious financial or practical harm to the customer.
Not every disagreement qualifies. Differences of taste, changing expectations, or disputes outside the agreed scope are not automatically grounds for suspension. The full complaints policy sets the detail.
If a serious complaint is not reasonably resolved within the remedy window, the trader may be suspended from receiving new enquiries through fixbg.uk.
That does not stop the trader from operating elsewhere. It does mean we stop sending them new opportunities through this platform.